 Service Industry - Hourly
(Ready-to-Use) MBI Interview Guide
This fabulous new guide can fill many jobs across many industries
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SERVICE INDUSTRY:
• Hospitality and Food Service: Fast food (QSR's), Waiters, bartenders, baristas, hotel front-desk clerks, and event planners, Server / Waiter: Takes food and drink orders, serves customers, and handles bills.
• Host or Hostess: Greets guests at the door, manages waitlists, and seats parties.
• Busser: Clears and resets tables and helps servers.
• Dishwasher: Cleans plates, silverware, and kitchen equipment.
• Barista: Prepares coffee, tea, and other drinks in a cafe.
• Host or Hostess: Greets guests at the door, manages waitlists, and seats parties.
• Busser: Clears and resets tables and helps servers.
• Dishwasher: Cleans plates, silverware, and kitchen equipment.
• Barista: Prepares coffee, tea, and other drinks in a cafe.
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RETAIL AND CUSTOMER SUPPORT:Â
• Cashier / Retail Associate: Scans items, processes payments, and helps shoppers find products on the floor.
• Customer Service Representative: Answers questions, resolves basic complaints, or handles phone calls.
• Cashier / Retail Associate: Scans items, processes payments, and helps shoppers find products on the floor.
• Customer Service Representative: Answers questions, resolves basic complaints, or handles phone calls.
• Retail and Sales: Cashiers, store associates, customer support specialists, and call center representatives.
• Call center representative
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OTHER:
• Financial: Bank tellers.
• Transportation and Travel: Delivery drivers, taxi and bus drivers.
• Personal Care and Maintenance: Hairdressers, barbers, janitors, housekeepers, and security guards
• Transportation and Travel: Delivery drivers, taxi and bus drivers.
• Personal Care and Maintenance: Hairdressers, barbers, janitors, housekeepers, and security guards
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The skills assessed in this motivation-based interviewing guide include:
- Customer Service
- Reliable / Dependable
- Work Well With Others / Team Player
- Handles Fast-Paced Pressure
- Coachable
- Follows (Standardized) Procedures
- Communication Skills
Choose from 66 pre-written questions perfect for filling service jobs with High Performers... or write your own questions. This easy-to-use dropdown lets you select the most effective question for your hiring needs. Just click, and it populates your interview guide. Print, and you are ready to start interviewing.
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